How to Shop Dream Pups

HOW IT WORKS?


How to purchase

Browse through our beautiful selection of puppies. Call us at 1-888-743-0325 to inquire and ask questions about your dream puppy. Once you are ready to reserve your dream puppy. 

1. Add puppy to cart

2. Set up an account on our website

3. Secure your purchase carefully selecting the shipping method based on your location.

4. We accept Visa, MC, Discover, Applepay and google pay as forms of payment.

5. Once purchase is complete you will receive an order confirmation with paperwork required to complete your transaction with us. Paperwork including credit card authorization form, contract and also documents to help provide you information on puppy's care and shopping list for puppy necessities. 

6. All credit card transactions MUST be verified with providing a copy of ID ( government issued ) along withe card used showing your name on the card. You may block all numbers except the last four. 




No Refunds or Exchanges

Dream Pups offer NO refunds or exchanges for change of heart decisions or any cancellations of sales by the buyer. You will receive a letter of credit to use within the next 30 days. After the 30 days has passed Dream Pups WILL NOT honor the credit from the date of cancellation either verbally or in writing. 

The only time a refund is offered is if the puppy has developed a life threatening, untreatable defect before travel and at that time you will be offered a refund or to select a different puppy. 


Shipping Process


Pups are only ready for shipping when we decide they are ready to leave. It varies per puppy and we do put a ready date on each puppy's page that we feel the pup will be mature enough to leave. This is always subject to change based on the pups process and development.We offer shipping to All of USA and Most of Mexico if flights and travel are allowed there for pets. 

Shipping is $700 for Domestic shipping in USA with nanny service and $850 to Mexico. 

Shipping is provided by a 3rd party provider and we do not set up shipping as the 3rd party company does. They will provide us a schedule and we will contact you to make sure the date and time work. 

With nanny service delays are always possible as they do fly standby and schedules can change depending on how many seats are available on an aircraft. Its important to remain patient and understanding of this process while we do our best to get your puppy home as soon as possible. We set up chats groups on Whatsapp to keep you informed during the shipping process on how things are going or any changes that may come up. 




Development Changes 

Dream Pups Does not guarantee how a puppy will develop or change. Different breeds develop differently while some faster than others. We can make no promises on weight expectations or guarantee weights on any puppy sold by Dream Pups. Puppies can develop and grow in many ways and if a younger puppy is purchased we will not refund payment if that puppy changes or develops in a way you do not desire. 


Warranty

All pups are sold with 14 day warranty for life threatening, untreatable defects. We provide a 48 window for you to take your puppy to the vet upon receipt to have them thoroughly examined to be sure of health and soundness. Each puppy has been vet checked prior to sell to be sure of any health related issues as well. We cover for viral illnesses for up to 72 hours after arrival to the pups home. We do suggest all pups have a fecal screening upon their 48 hours checkup as well as stress can be a factor for tummy issues and loose stools upon going to their new homes. 









Book a Video Call

We offer Video Calls to clients who pay a non-refundable deposit of $250. The video call purpose is for the buyer who is having a hard time deciding between 2 pups and wants to make a final decision. Its not for window shopping purposes and thus why we require a deposit. It takes time to bathe and groom a pup for a video call and for that time we require a commitment to do so. The deposit does go toward the purchase price the puppies. Its only good to show 2 puppies at one time. We do not use the same deposit to show additional puppies. IT IS A NON-REFUNDABLE FEE so please be sure before placing a video call deposit. 


Great for the dog park!!

"My two young labs absolutely love this toy. They are rough on toys, so we have to work with them on not trying to destroy a toy the moment it is given to them. 

This "flying squirrel" immediately became and continues to be a high value toy, so it is put up and out of the way when not being played with. Lightweight and flexible, but even so, the toy is really durable.”